Quality Policy

"We believe that providing internationally competitive products and services to achieve customer satisfaction is absolutely essential. ISO 9000: 2000 is viewed by us as a stepping stone to continuous improvement in quality in order to be internationally competitive.

To achieve this objective we shall:

employ staff with proven track records in all key areas;
encourage and assist all staff to develop themselves in a positive manner, mainly by 'learning by working' with top class staff members, suppliers, partners as well as the traditional forms of learning;
create and maintain a collective commitment to quality, maximise business value, and minimise risk;
operate according to best professional practices and technical standards in each of our areas of competence;
comply with ISO 9000: 2000 as regards the development, maintenance and improvement of our quality management system.

Our Quality Manual, along with the company procedures and guides shall document, where necessary, best current practices to meet our needs and describe how this system works. All our staff are responsible for the quality of their own work and work done under their supervision, they are also required to understand how this policy affects their role and for achieving the policy's aims. The QMS is thus owned by all staff and their contribution to its maintenance and improvement is required."

G J Roberts
Managing Director

Extracted from the RANDEX Quality Manual on 26 / 09 / 2007.

Here is what our customers have to say about Randex . . .

"The installation of Times-2 Rotary Filing Units was carried out, according to plan, in an efficient and friendly manner by the Randex Engineers. My collegues have reacted very positively to the system and I am pleased we made the decision to choose Times-2."

Dagfinn Sovik, Norway

""We were very pleased with the effective an efficient implementation of the Times-2 units.Randex created all the folders with colour labels and carried out the file transfer which enabled us to have a seamless transfer to the new filing system, with minimum disruption for staff. It provided an opportunity to cleanse our files and greatly reduce the filing space . The personnel filing system enables staff to locate files much faster and the "Out-guide" system we have introduced allows us to track files which have been taken out of the main system. RANDEX provided a high standard of customer service throughout the implementation." "

Orla Grimes, Edinburgh

Callback Request
Fill in this form and Randex will call you back

Your name

Your number

Regarding which Randex products or services?

Call me